Supermarket Accident Claims

Slips and trips in a supermarket can be painful and embarrassing moments, but they can also cause serious injury that can leave you unable to move around or work.

Supermarket Accident Claims

Slips and trips in a supermarket can be painful and embarrassing moments, but they can also cause serious injury that can leave you unable to move around or work.

Our personal injury solicitors can identify if you have a claim online or over the phone, and can help make sure you get the personal injury compensation you deserve.

Nobody expects to come away injured after a routine trip to the shop but you could be entitled to make a personal injury claim if it is because of a supermarket’s negligence.

Supermarket Accident Claims

How do supermarket accidents happen?

Supermarkets and shops are prone to accidents because they deal with a number of potential hazards and items that cause spillages. There are safety regulations and procedures set by the Heath and Safety Executive which outline how supermarkets can keep shoppers and staff safe.

If these rules are not followed correctly, then accidents such as slips, trips, and accidents involving machinery are more likely to occur.

Do I have a claim?

Like all public businesses, supermarkets are required to follow certain guidelines and regulations to keep their customers and visitors safe whilst at their premises.

You are likely to be able to claim if you were injured in part due to:

  • spills or other hazards such as a tripping hazard were not properly signposted;
  • spills and hazards were not removed in a quick and efficient manner;
  • structures and equipment that could cause harm was not properly maintained;
  • the environment was unsafe or was contaminated; or
  • other Health and Safety standards were not met.

There are other qualifying factors needed to be able to make a personal injury claim, such as the severity of your injuries, its impact on your life, and whether the accident happened in the last three years.

We offer free impartial advice on whether you can make a claim either by completing our online form, or calling our claim team on 0800 29 800 29. Alternatively, request a callback on this page and we will call you back.

Wet floors

Supermarkets often have wet floors whether it be part of floor cleaning, occasional leaks from chilling cabinets and freezers, or from a spillage of liquid items. Rainy days also make for wet floors as shoppers will walk water into the shop.

In order to keep you safe, supermarkets should ensure that floors are dried as quickly as possible. They should also place warning signs to advise customers and staff that a floor is wet and to take caution so as not to slip.

If these things are not done and you have slipped as a result, you may be entitled to claim personal injury compensation against the supermarket.

Tripping hazards

There are many tripping hazards in a supermarket as any item could potentially trip up a customer or a member of staff. Supermarkets must keep aisles clear of tripping hazards and ensure that that items do not easily fall onto the floor so as to become a tripping hazard.

If you’re injured in a trip from any tripping hazard not handled by staff in a timely manner, you might be able to make a claim.


Equipment used to store and transport stock including shelves, racking, roll cages, and forklifts should be continuously checked to ensure that they are in good working order.

Unsafe structures and equipment can collapse or malfunction and cause crushing injuries to unsuspecting staff and shoppers. Anyone who has fell victim to a crush injury due to negligence in maintaining structures and equipment might be able to claim personal injury compensation.

Frequently asked questions

Start your claim today with our online claim form

Make a claim in minutes with our online claim form, and a member of our team will be in touch to make sure your details are correct and if you want to proceed with your claim.

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