Your data

Introduction

This notice applies across all websites and digital platforms that we own and operate, including those promoted under the Claim Today trading styles, and all legal services we provide.

When we refer to ‘personal data’, we mean identifiable information about you—such as your name, email address, phone number, financial details, health records, and any documentation linked to your legal matter or claim.

We may occasionally update this notice. If any change is significant, we’ll notify you directly or visibly on our website.

Who Are We?

When we say ‘we’, ‘our’, or ‘us’, it refers to:

KPHP Ltd, trading as Pabla & Pabla Solicitors, which includes all group companies and trading styles including Claim Today.

• Company Number: 07861504
  
  
• SRA Number: 567741
  
  
• ICO Registration: Z2679831
  
  
• Registered Office: The Old Town Hall, Lapwing Lane, West Didsbury, Manchester M20 2NR
  
  

We are authorised and regulated by the Solicitors Regulation Authority, delivering legal services to clients across England & Wales.

How We Collect Your Data

We collect personal data through several lawful and transparent channels:

1. Direct Interactions

You may give us data when you:

• Enquire about our No Win No Fee services via Claim Today
  
  
• Apply for legal representation through our website or forms
  
  
• Communicate with our case team by phone, SMS, WhatsApp or email
  
  
• Subscribe to updates or request marketing materials
  
  
• Participate in surveys or give service feedback
  
  

2. Automated Technologies

As you interact with our platforms, we collect:

• Cookies and web usage data
  
  
• Browser and device type
  
  
• Page visits and time spent on pages
  
  
• Google Analytics usage for user experience tracking
  
  

3. Service Interactions

We may also gather data from:

• Phone consultations
  
  
• SMS and WhatsApp conversations
  
  
• Social media messages via Claim Today campaigns
  
  
• Administrative records created during your claim process
  
  

Third-Party Information

We may receive additional data from:

• Marketing and lead generation partners working on Claim Today outreach
  
  
• Public databases and open-source directories
  
  
• Referral partners
  
  
• Client feedback platforms or review sites
  
  

How We Use Your Data

We use your data to:

• Deliver personalised, regulated legal services under the Claim Today brand
  
  
• Progress your claim efficiently via secure portals
  
  
• Communicate updates and case developments
  
  
• Fulfil legal and compliance duties (e.g., with insurers, courts, or the SRA)
  
  
• Prevent fraud, abuse, or unauthorised access
  
  
• Offer relevant legal marketing (with consent)
  
  

Lawful Basis for Processing

We only process data when we have a valid reason:

• Your consent (e.g., to be contacted via Claim Today or other platforms)
  
  
• To perform our contract with you
  
  
• To meet our legal and regulatory obligations
  
  
• For our legitimate interest, such as improving service quality
  
  

Who We Share Your Data With

We may share data with:

• Insurance companies, medical experts, or barristers for your case
  
  
• Law enforcement or regulators (e.g., SRA, ICO)
  
  
• Cloud and CRM system providers for case handling
  
  
• Group companies operating under Claim Today or Pabla & Pabla Solicitors
  
  
• Approved partners working with Claim Today or supporting lead generation
  
  

We never sell your data. All third parties are bound by confidentiality and data protection obligations.

Personal and Non-Personal Data

• Personal Data: Name, contact info, medical or legal records
  
  
• Non-Personal Data: Aggregated, anonymised info for analytics (e.g., site usage via Google Analytics)
  
  

Please see our Cookie Policy for detailed tracking information.

Security Measures

We have strict security in place:

• Data encryption
  
  
• Firewalled cloud storage
  
  
• Role-based access controls
  
  
• Breach response and reporting protocols
  
  

Only authorised staff at Pabla & Pabla Solicitors or Claim Today may access your personal data.

How Long We Keep Your Data

We retain your data:

• For as long as your relationship with Claim Today or Pabla & Pabla is active
  
  
• As required to meet legal and professional obligations
  
  
• For a reasonable period after your matter concludes, for audit or defence purposes
  
  

Once retention limits are met, your data is deleted or anonymised.

Your Rights

You can:

• Request a copy of your data
  
  
• Ask us to correct or delete inaccurate data
  
  
• Withdraw your consent for marketing
  
  
• Object to or restrict processing
  
  
• Request transfer of your data
  
  
• File a complaint with the ICO (www.ico.org.uk or call 0303 123 1113)
  
  

Contact us at enquiries@pablasolicitors.co.uk or by phone 0161 446 1122 to exercise your rights.

Third-Party Links

Our Claim Today or Claim Time Clock Landing Page websites may contain links to third-party sites. These are governed by their own privacy notices, which we are not responsible for.

How to Contact Us

If you have any questions or concerns about how we use your data, contact:

KPHP Ltd T/A Pabla & Pabla Solicitors
📍 The Old Town Hall, Lapwing Lane, West Didsbury, Manchester M20 2NR
📧 enquiries@pablasolicitors.co.uk
📞 0161 446 1122

This privacy notice applies to all clients and prospective clients using the services of Claim Today, Claim Time Clock, and Pabla & Pabla Solicitors, and is effective from 5 June 2025. It will be reviewed regularly to ensure full compliance with evolving regulations.